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Description
Outdoor Cooking first went online in 2000 with the idea of providing the best customer service and online resources for all outdoor cooking enthusiasts. Our office and warehouse are located in the mountains of Northern Utah where the winters are cold and snowy while summers are hot and dry. Everyone at Outdoor Cooking enjoys spending as much time enjoying the outdoors as possible and we all love nothing more than spending time with family and friends and while enjoying great food. We are all experienced users of the products we sell so we know what works and doesn’t work when it comes to outdoor cooking gear.

We have friendly customer service personnel standing by to answer any questions you may have. If you visit our main website Outdoor Cooking we also have a live chat feature you can take advantage of should you need assistance with a product or placing an order.

All of the products we offer for sale online are brand new direct from the manufacturer. We make every effort possible to deal directly with the manufacturer of the products we sell so we can pass on their knowledge to you. We are not a large mass merchant and only sell products that we have used ourselves. Our goal is to offer the highest level of support and consider every one of our customers as part of our Outdoor Cooking family.

 
Tax Policy

Currently, online retailers only have to charge customers sales tax who are located in the same state as the business which takes the original order. Outdoor Cooking has main offices and warehouse facilities located in Utah and Washington. Therefore, only customers who purchase items from us and are also located in Utah or Washington will be charged sales tax.

Future government legislation my require changes to when and how sales tax is calculated for a given online order. If and when new legislation comes into effect, our sales tax policy will change in order to comply with any new state or federal sales tax requirements.


Shipping Policy

All orders will be shipped by FedEx standard ground also otherwise noted. Over sized or overweight orders may be shipped using a different carrier. 
For Alaska & Hawaii or Express Delivery orders options please contact us directly at 1-866-674-0538 so we can provided you with a shipping quote.  

Presently, we do not offer international shipping and are unable to drop ship to P.O. Boxes, APO, FPO or other Military Addresses. We require all "ship-to addresses" to be valid street addresses.

After we receive your order please allow up to 2 to 3 days for processing. Processing is the stage where your order is physically pulled together and packaged for delivery. After processing is complete, your order will be shipped to the ship-to address you supplied during checkout. When your order ships we will notify you via e-mail and provide you with a tracking number. Orders shipping to either Alaska or Hawaii will incur an additional shipment fee which will be calculated during checkout prior to submitting order.

Ground Shipping Rates Continental U.S.

$0.00 to $20.00 = $6.50
$20.01 to $30.00 = $8.00
$30.01 to $55.00 = $14.75
$55.01 to $90.00 = $18.50
$90.01 to $150.00 = $25.00
$150.01 to $250.00 = $35.00
$250.01 to $400.00 = $47.50
$400.01 to $500.00 = $60.00
$500.01 to $600.00 = $72.50
$600.01 and up = $85.00

Alaska & Hawaii Rates

$0.00 to $20.00 = $19.50
$20.01 to $30.00 = $24.00
$30.01 to $55.00 = $44.25
$55.01 to $90.00 = $55.50
$90.01 to $150.00 = $75.00
$150.01 to $250.00 = $105.00
$250.01 to $400.00 = $142.50
$400.01 to $500.00 = $180.00
$500.01 to $600.00 = $217.50
$600.01 and up = $255.00 

   
You have 30 days starting from the day your item was shipped in which to receive a full refund on incorrectly shipped or defective items. Returns must contain all of the original contents (product, manuals, instructions, etc...) and be in its original packaging and the product must be in new (unused) condition. We also require a copy of the original invoice or receipt in order to process your refund request.

If you need to return an item, please email us at info@outdoorcooking.com or call 1(866) 674-0538 to get a Return Authorization Number (RA#). Please include your order number and the reason for returning the item. We will then provide you the RA# and Returns Address. You will be responsible for all shipping charges for returns. Please note that orders returned without an RA# will not be accepted and will be returned to you.
Tel: 1 (866) 674-0538
Hours: Mon-Thurs 7am to 5:30pm
Email: orders@outdoorcooking.com

Mailing Address:
3987 N 75 W
Hyde Park, UT 84318